Financial Planning Service

Our Financial Planning Service Commitment to You

Advice you can trust – individual financial planning


Seeking professional financial planning help to achieve your money goals is an important investment. Independent investment and financial planning advice can help you achieve a secure future, free from financial worry.

At Netto Invest we will:

  • provide you with a consistently high level of professional serviceand personalised care
  • act in good faith and with integrity
  • offer advice only with regard to matters in which we are qualified and knowledgeable
  • uphold the ethical standardsof SAICA and FPI

In the event that you are dissatisfied with any aspect of our financial planning service, please contact us directly first

We are committed to putting things right, and will go to great lengths to do so. In addition, constructive criticism is important for us to keep improving our client service. If we don’t know about a problem we cannot fix it.

If you should wish to pursue the complaint more formally, you should address it in writing to:

financial planning service

At Netto we welcome your feedback. Until we know what aspect of our financial planning did not work for you, we cannot fix the problem!


The Operations Manager
Netto Invest
P O Box 38758

If you remain dissatisfied with our response, you have the right to complain to the Financial Advisory and Intermediary Services Act (FAIS) ombudsman.


The contact details of the FAIS ombudsman are also provided below for your convenience.

Customer Contact Division
The FAIS Ombud
P.O. Box 74571
Lynwood Ridge

Telephone: +27 0860 324 766

Email: Send Mail to Ombudsman

Website: FAIS Ombudsman